REFUNDS AND CANCELLATION POLICY

Important message regarding COVID-19 – Please note refunds are not provided for change of mind. All of our clinics adhere to Government regulations for the health and safety of our customers and staff. Should we be required to cancel or change the date of your scheduled treatment you will receive a credit note.

Client satisfaction is paramount for Clear Skincare Clinics.

Refunds and Exchanges
Clear Skincare Clinics will provide refunds in accordance with the Competition and Consumer Act (Australian Consumer Law). Please note, refunds are not provided for change of mind.

You may be entitled to an exchange or refund of a product or service where it is:
• faulty;
• substantially unfit for its specified purpose and cannot be remedied within a reasonable timeframe;
• unsafe or creates an unsafe situation; or
• significantly different from its description/sample.

If there is a problem with a product or service, and it can be remedied, we will attempt to remedy it within a reasonable time. If remediation is not possible, the above will apply, and you may be entitled to an exchange or refund.

Please keep and produce your proof of purchase for all refunds and exchanges (eg: your receipt).

Customer results may vary, and as such, no refund or exchange will be provided if the service or product did not provide the desired result, excluding any faults/major problems outlined above.

This refund policy applies and you agree to be bound by these conditions, when purchasing pre-paid treatments including packages for multiple treatments.

Cancellations

At least 24 hours’ prior notice must be given for any appointment change or cancellation.

If you give less than 24 hours’ prior notice, or if you do not attend an appointment, we reserve the right to redeem a treatment from your package and/or retain any deposit paid.

Promotions

Cannot be used in conjunction with any other offer, discount or promotion. Promotions must be redeemed within 2 months from date of purchase.

Packages

Treatment packages must be redeemed within the following periods, after which, any unused portion will be forfeited:

• Laser packages purchased in packs of 5 must be redeemed within 12 months from date of purchase;
• Skin packages purchased in packs of 3 must be redeemed within 6 months from the date of purchase.

Treatments/Services are not transferable to other Clear Skincare Clinics or customers unless otherwise agreed by Clear Skincare. If a transfer is agreed, a service fee may apply.