Expirations, Refunds and Cancellations

Important message regarding COVID-19 – Please note refunds are not provided for change of mind. All of our clinics adhere to Government regulations for the health and safety of our customers and staff. Should we be required to cancel or change the date of your scheduled treatment you will receive a credit note.

Client satisfaction is paramount for Clear Skincare Clinics. 

Refunds and Exchanges

Clear Skincare Clinics will provide refunds in accordance with the Consumer Guarantees Act 1993. Please note refunds are not provided for change of mind. You may be entitled to an exchange or refund of a product or service where:
• Goods are not of an acceptable quality
• Goods/ services supplied are not fit for purpose |
• Goods supplied do not comply with description / sample given
• Services are not provided with reasonable care and skill

Goods are of an acceptable quality if they are:|
• Fit for all purposes for which goods of the type in question are commonly supplied;
• Acceptable in appearance and finish;
• Free from minor defects;
• Safe; and
• Durable.

If an issue is minor in nature, we may choose to repair or replace the item or provide a refund. If the issue is more substantial and cannot be remedied in a reasonable time, we will issue a refund.

Adverse Reactions

Clear Skincare has safely performed over 1 million treatments and sold over 2 million products. All our therapists and medical professionals are trained to the highest standard. In the unlikely event that you experience a side effect, Clear Skincare will require up to 6 weeks to investigate your concern. During this time, we will need your cooperation in consults to assess the area and to follow the guidance of our trained professionals.

An adverse reaction should be raised immediately in the event that a client has a reaction to a treatment or product that has been performed or supplied by Clear Skincare Clinics

Cancellations

At least 24 hours’ prior notice must be given for any appointment change or cancellation.

If you give less than 24 hours’ prior notice, or if you do not attend an appointment, we reserve the right to redeem a treatment from your package and/or retain any deposit paid.

Promotions

Cannot be used in conjunction with any other offer, discount or promotion. Promotions must be redeemed within 2 months from date of purchase.

Pre-paid treatments & Packages

Pre-paid treatment packages must be redeemed within the following periods, after which, any unused portion will be forfeited:

• Pre-paid Skin treatments must be redeemed within 12 months from the date of purchase.
• Pre-paid Laser treatments must be redeemed within 12 months from date of purchase. Where 10 or more pre-paid Laser treatments are purchased, these must be used within 18 months of purchase.

Please note that all pre-paid treatments affected by a COVID-19 closure have been automatically extended. For example, if you had 3 months remaining to use your pre-paid treatments before our clinics closed, you still have 3 months to use them from the date we reopen.

Treatments/Services are transferable to other New Zealand Clear Skincare clinic as part of our Anywhere Promise.

Treatments/Services are not transferable to other customers.