Price Match

First, we need to check that the competitor offer is valid at a chain competitor clinic within 15km of your chosen Clear Skincare Clinic. The distance is important as it needs to be an offer you can realistically have access to. You can find out more about what we mean by chain competitor clinics in the section below. 

Our team also needs to be satisfied that the competitor treatment in the offer is the same or reasonable equivalent to the treatment offered by Clear Skincare.

After considering the above, if the competitor offer price is lower than the price offered by Clear Skincare for the equivalent treatment, Clear Skincare will provide the treatment at the competitor offer price.

Our chain competitors generally trade on the same basis as us. They have multiple premises on main streets or comparable shopping destinations, nationwide, which are freely open to the public across Australia or New Zealand. They provide a reasonable range of services for customers to buy with clearly displayed prices which are publicly available to all customers. Their websites trade under the same brand and on the same basis as their clinics. 

Businesses that trade on a different basis to Clear Skincare are not deemed comparable chain competitors. These include single one-off clinics, small boutique clinics, therapists who work from home or mobile clinics and therapists who typically have a different operating and cost structure to chain clinics.

We also don’t match competitors who are in administration or closing down.

We price match on identical or reasonably equivalent Skin and Laser services – Clear Skincare products, Cosmetic Injecting and Mole & Skin Tag removal treatments are excluded from our Price Match Guarantee. 

The competitor’s prices must be publicly available to all customers so that we can verify them – displayed in the competitor’s clinic or on their website. We require a screenshot or photo of the chain competitor price and offer with a digital date stamp.

We price match on future services only, not on any services you might have started already or completed treatments.

Finally, the offer price must also be available at a chain competitor within 15km of your chosen Clear Skincare Clinic at the time you send a price match request.

We will match on a case-by-case basis the total price for the package/bundle of services, if: 

• The price of the package/bundle is publicly available to all customers;
• The services in the competitor’s package/bundle are identical to services we sell, including any free items; and
• The package/bundle is not partially used (i.e. must be total value as at offer/purchase date of package/bundle).

We match price-based promotions available at the time of your booking, but we don’t match reward-based promotions, such as loyalty benefits.

We do consider temporarily discounted prices, including any publicly-available voucher codes or flash sales that are published alongside the service at the point of purchase, or on the competitor’s website.

We don’t price match special prices that are only available to certain customers-for instance negotiated prices or prices for groups such as account holders, reward card or club members. We also don’t match prices that are only available through third-party websites (such as discount sites), or with voucher codes issued to individual customers or groups.