An update to our Clear Skincare family

Updated Sunday 28  November 2021

Chartwell Clinic

Howick Clinic

Ponsonby Clinic

Mission Bay Clinic

Milford  Clinic

NSW

All other Clinics

Auckland Clinic

Takapuna Clinic

WA

All Clinics

WA

 WA Clinics

Now Open

Our Chartwell clinic is now open for all skin and laser hair removal treatments.

Clinics now open for retail. 

In line with government direction, our Ponsonby, Mission Bay and Milford clinics are open for retail 10am -1pm Wednesday to Saturday. Newmarket and Howick clinics are open for retail 10am -1pm Thursday and Fridays.

At this stage, we expect to reopen all our Auckland clinics on Friday 3 December 2021.

Our Bendigo and Wendouree clinics are now open. 
Upon entry to the clinic you will be required to wear a mask and scan a QR code to check in, if not, we are unable to perform your treatment.

Closed

Temporarily closed. 

Our Auckland and Takapuna clinics are temporarily closed.
At this stage, we expect to reopen Friday 3 December 2021.

All clinics are open.
Upon entry to the clinic you will be required to wear a mask and scan a QR code to check in, if not, we are unable to perform your treatment.

Enjoy Clear Skincare @Home two ways

Enjoy Clear Skincare @Home
two ways

Order your Clear Skincare products online with fast and free delivery on all orders over $75.

Follow @clearskincareclinics_nz on Instagram for hints, hacks and demos on how we use our products @home on IGTV.

We can’t wait to open our doors again and continue to support you on your Clear Skincare journey. Stay tuned, stay healthy and let’s look after each other as we do what we can to fight the spread of COVID-19 and adjust to life in isolation.

Take care and stay well,
Love from everyone at Clear Skincare x

Your questions answered...

Your questions answered...

From speaking to so many of you during this time, we know you have a tonne of questions. So we’ve pulled together a Q&A on the most common things you’re asking to help you with those burning questions.

For anyone with a pre-paid pack, rest assured these have been automatically extended and will be redeemable when we’re open again.

So don’t worry – your pack is absolutely protected.

We’ve proudly been helping New Zealanders ‘live their best skin’ for more than 10 years. We can’t wait to re-open and continue your treatments and programmes.

Rest assured – your previous laser treatments with Clear Skincare will still be effective on the hairs treated in the ‘anagen’ state – i.e. the optimum stage for hair reduction. Your results won’t reverse.

During this closure period, we recommend you avoid waxing, IPL and any home laser devices that damage your follicles. Instead, only shave if you feel you need to.

Once we have the Government’s go-head to re-open, we invite you to come back into the clinic for a review with one of our laser therapists, and we can reassess where you are in your hair removal journey.

Oh yes. All our clinic-quality products are available to buy at www.clearskincare.com  with free delivery on all orders over $75.

Your safety is paramount to us. Here’s what we’re doing to protect you when you come into our clinics:

We ask that if you’re feeling unwell for any reason, have been travelling overseas in the past 14 days, or have come into contact with someone with COVID-19 in the past fortnight that you don’t come into the clinic. Don’t worry – we can rearrange your appointment.

We’re practicing safe social distancing by limiting the number of clients waiting in our reception areas. If all available seats are taken, please wait outside and we will be with you shortly.

You’ll find sanitisation bays in every one of our clinics and we kindly ask you to sanitise your hands on entry.

Our team performs temperature checks on each other every morning and we will also take your temperature prior to the start of your treatment.

We’ll be wearing elevated Personal Protection Equipment (PPE) during your treatment.

We invite you to wear a face mask when visiting our clinics and we will also have face masks and single use gloves available for you should you wish to wear them during your treatment.

We’re continuing with our intensive cleaning and disinfecting standards using medical-grade products which are TGA approved to kill COVID-19 bacteria.

We’ve heightened even further our sterilisation and sanitisation practices on all equipment and treatment rooms. 

If you have any questions about your recent cosmetic procedure with us and require a medical expert, we’re still here to help. You can email us on medical@clearskincareclinics.com.au

Our Clear Skincare team is working hard to get products out as quickly as possible to our wonderful customers through this time.

We’re sorry to hear that you’ve got a problem with your order.  Please email us at customersupport@clearskincareclinics.co.nz and we’ll look into it for you.

Our Clear Skincare team is working hard to get products out as quickly as possible to our wonderful customers through this time.

As so many customers have turned to online orders all across New Zealand, unfortunately some delivery times are longer than anticipated.

Please email us at customersupport@clearskincareclinics.co.nz and we’ll look into it for you.

Yes.

You can use our online booking engine to book an entirely new service, or to redeem against your existing pre-paid package.

Our booking engine will always display the full price of our treatments, but you don’t need to worry about this.

Simply select your treatment, choose your therapist (if you’d like someone specific), pick a date and time then click “PAY AT STORE”. We’ll lock in your appointment and deduct it from your pre-paid package. Don’t worry – there’s absolutely nothing more to pay.

Book instantly online now by clicking Book Online.

A quirk of our online booking engine is that it only displays our full prices in the cart.

But don’t worry, it’s smart enough to know when you made your booking and if any sales or promotions apply at the time. And that’s what you’ll pay in clinic.

Rest assured, when you make your booking online, you can be confident that the sale price at the time has been locked in for you.

Ready to book? Book instantly online now by clicking Book Online.

We can’t wait to see you in clinic soon. 

Gosh, we’re sorry about that.

It’s a gremlin that can appear in our system when you visit us at multiple clinics, but it’s something we can fix for you easily.

Please email us at customersupport@clearskincareclinics.co.nz  and we’ll sort that as quick as we can.

Oh no! We’re sorry to hear that.

If your error message mentions ‘duplicate accounts’, please read our separate Q&A on that. 

If you’re worried about the price that’s displaying in the booking engine not matching our sale or promotional offers, take a read of the Q&A called “why aren’t your sale prices and promotions displaying in your booking engine?”

If you’re trying to book for a pre-paid package that you have already, and are worried you’re going to charged again… don’t fear. Our booking engine doesn’t take payment, and your booking will be deducted from what you’ve already paid. You can read more in the separate Q&A on this.

Is there another issue we haven’t mentioned yet? Hmmm. Well that stumps us. Please email us at customersupport@clearskincareclinics.co.nz and we’ll try to get to the bottom of it as quickly as we can.