An update to our Clear Skincare family

Updated Sunday 30 August

For the last couple of months, New Zealand has come together by staying apart – and we’ve made great strides in stopping the spread of COVID-19 (Coronavirus).

We’re excited to open our doors again from this Monday 31 August under Alert Level 2.

Yesterday, today and tomorrow – your safety, and that of our clinic teams, is our number 1 priority and we are reopening under the strictest Health & Safety protocols.

If you’re feeling totally well, haven’t been overseas in the last 14 days, or come into contact with anyone with COVID-19, we’d love to see you.

We can’t wait to continue your Clear Skincare journey. Pre-book now and we’ll confirm your booking when we re-open.

Enjoy Clear Skincare @Home two ways

Enjoy Clear Skincare @Home
two ways

Order your Clear Skincare products online with fast and free delivery on all orders over $75.

Follow @clearskincareclinics_nz on Instagram for hints, hacks and demos on how we use our products @home on IGTV.

We can’t wait to open our doors again and continue to support you on your Clear Skincare journey. Stay tuned, stay healthy and let’s look after each other as we do what we can to fight the spread of COVID-19 and adjust to life in isolation.

Take care and stay well,
Love from everyone at Clear Skincare x

Your questions answered...

Your questions answered...

From speaking to so many of you during this time, we know you have a tonne of questions. So we’ve pulled together a Q&A on the most common things you’re asking to help you with those burning questions.

For the last couple of months, New Zealand has come together by staying apart – and we’ve made great strides in stopping the spread of COVID-19 (Coronavirus).

We’re excited to open our doors again from this Monday 31 August under Alert Level 2.

Yesterday, today and tomorrow – your safety, and that of our clinic teams, is our number 1 priority and we are reopening under the strictest Health & Safety protocols.

If you’re feeling totally well, haven’t been overseas in the last 14 days, or come into contact with anyone with COVID-19, we’d love to see you.

We can’t wait to continue your Clear Skincare journey. Pre-book now and we’ll confirm your booking when we re-open.

For anyone with a pre-paid pack, rest assured these have been automatically extended and will be redeemable when we’re open again.

So don’t worry – your pack is absolutely protected.

We’ve proudly been helping New Zealanders ‘live their best skin’ for more than 10 years. We can’t wait to re-open and continue your treatments and programmes.

Like you, we’re following the Government’s guidance day by day.

Our expected re-opening date is Monday 31 August.

We will be in touch with you as our clinics are able re-open so that we can continue to support your Clear Skincare journey.

We can’t wait to re-open and continue your Clear Skincare journey. 

Rest assured – your previous laser treatments with Clear Skincare will still be effective on the hairs treated in the ‘anagen’ state – i.e. the optimum stage for hair reduction. Your results won’t reverse.

During this closure period, we recommend you avoid waxing, IPL and any home laser devices that damage your follicles. Instead, only shave if you feel you need to.

Once we have the Government’s go-head to re-open, we invite you to come back into the clinic for a review with one of our laser therapists, and we can reassess where you are in your hair removal journey.

You certainly can.

Simply click the Book Online button, choose your clinic, treatment, date and time. Voila.

Oh yes. All our clinic-quality products are available to buy at www.clearskincare.com  with free delivery on all orders over $75.

Yes. We are limiting the number of clients in our reception waiting areas and abiding by the 2m between people guidance wherever possible.

During your treatment you will be in a room with only you and your clinical expert who will be wearing elevated Protective Personal Equipment (PPE).

Your safety is paramount to us. Here’s what we’re doing to protect you when you come into our clinics:

We ask that if you’re feeling unwell for any reason, have been travelling overseas in the past 14 days, or have come into contact with someone with COVID-19 in the past fortnight that you don’t come into the clinic. Don’t worry – we can rearrange your appointment.

We’re practicing safe social distancing by limiting the number of clients waiting in our reception areas. If all available seats are taken, please wait outside and we will be with you shortly.

You’ll find sanitisation bays in every one of our clinics and we kindly ask you to sanitise your hands on entry.

Our team performs temperature checks on each other every morning and we will also take your temperature prior to the start of your treatment.

We’ll be wearing elevated Personal Protection Equipment (PPE) during your treatment.

We invite you to wear a face mask when visiting our clinics and we will also have face masks and single use gloves available for you should you wish to wear them during your treatment.

We’re continuing with our intensive cleaning and disinfecting standards using medical-grade products which are TGA approved to kill COVID-19 bacteria.

We’ve heightened even further our sterilisation and sanitisation practices on all equipment and treatment rooms. 

This could be for a number of reasons.

If your appointment is still some weeks away, then you may not have received your notification yet.

If your appointment is nearer, or has passed, it could be that your contact details might not be up to date or are incorrect in our system. Alternatively, you may not be opted into communication with us. Please get in touch with us and we can sort that out for you.

If you have any questions about your recent cosmetic procedure with us and require a medical expert, we’re still here to help. You can email us on medical@clearskincareclinics.com.au

Our Clear Skincare team is working hard to get products out as quickly as possible to our wonderful customers through this time.

We’re sorry to hear that you’ve got a problem with your order.  Please email us at customersupport@clearskincareclinics.co.nz and we’ll look into it for you.

Our Clear Skincare team is working hard to get products out as quickly as possible to our wonderful customers through this time.

As so many customers have turned to online orders all across New Zealand, unfortunately some delivery times are longer than anticipated.

Please email us at customersupport@clearskincareclinics.co.nz and we’ll look into it for you.

Yes.

You can use our online booking engine to book an entirely new service, or to redeem against your existing pre-paid package.

Our booking engine will always display the full price of our treatments, but you don’t need to worry about this.

Simply select your treatment, choose your therapist (if you’d like someone specific), pick a date and time then click “PAY AT STORE”. We’ll lock in your appointment and deduct it from your pre-paid package. Don’t worry – there’s absolutely nothing more to pay.

Book instantly online now by clicking Book Online.

A quirk of our online booking engine is that it only displays our full prices in the cart.

But don’t worry, it’s smart enough to know when you made your booking and if any sales or promotions apply at the time. And that’s what you’ll pay in clinic.

Rest assured, when you make your booking online, you can be confident that the sale price at the time has been locked in for you.

Ready to book? Book instantly online now by clicking Book Online.

We can’t wait to see you in clinic soon. 

Gosh, we’re sorry about that.

It’s a gremlin that can appear in our system when you visit us at multiple clinics, but it’s something we can fix for you easily.

Please email us at customersupport@clearskincareclinics.co.nz  and we’ll sort that as quick as we can.

Oh no! We’re sorry to hear that.

If your error message mentions ‘duplicate accounts’, please read our separate Q&A on that. 

If you’re worried about the price that’s displaying in the booking engine not matching our sale or promotional offers, take a read of the Q&A called “why aren’t your sale prices and promotions displaying in your booking engine?”

If you’re trying to book for a pre-paid package that you have already, and are worried you’re going to charged again… don’t fear. Our booking engine doesn’t take payment, and your booking will be deducted from what you’ve already paid. You can read more in the separate Q&A on this.

Is there another issue we haven’t mentioned yet? Hmmm. Well that stumps us. Please email us at customersupport@clearskincareclinics.co.nz and we’ll try to get to the bottom of it as quickly as we can.